FAQ

 How much are Chuffed skates?

The RRP is $429AUD. 

When will my presale skates arrive?

Our presale skates have now all been shipped. All in stock skates are shipping out within 3 business days. 

Can I cancel my order?

No. Once you place an order, you can't cancel it. Please choose carefully before committing to your purchase. 

I want to order online, but I’m not sure what my size is?

You can check out the size chart on the product pages. We recommend tracing around your largest foot on a piece of paper while wearing a sock, then measuring from the heel to the tip of the biggest toe with a ruler. You don't need to size up for width as the toe box is quite spacious. Our sizing is about 1 size down from standard US women's sizing, and about equivalent to standard US men's sizing. 

If you order the wrong size, we are happy to exchange within 30 days as long as your skates are in original and unused condition. Just pay the return shipping to us, and we will replace them as long as your preferred size is in stock. If it is not in stock, you will receive a store credit for when new stock arrives. 

Where is Chuffed Skates based?

Our headquarters is based on Awabakal Country in Newcastle, New South Wales, Australia. 

Do you have a physical store? Who are your stockists?

No, we don’t have a physical store.You can buy from us here on this website or through one of our stockists:

RollerFit

Shiner Town

Heaven Vintage Hobart

Roll Skate Studio

World of Wheelcraft

SoCal Skateshop

Fufanu

Bladeworx 

Internationally:

Skaters Edge NZ 

SkateLovers Indonesia

Skatewagen Indonesia 

Space Skates Netherlands 

BeGood Skates UK 

Tangana Skateshop Spain 

We are a retail shop. Can we buy your skates?

If you are a shop and would like to sell our skates, please contact us and let us know a bit about your store, and any activities you undertake to support roller skating.

What is your return/exchange policy?

If you order the wrong size, we are happy to exchange within 30 days of purchase, as long as your skates are in original and unused condition. Just pay the return shipping to us, and we will replace them. We don’t offer refunds or cancellation on presale orders. Email chuffedskates@gmail.com for the correct return address. 

Do you offer a warranty?

If you have a manufacturing defect with your skates, we will replace them within 60 days of purchase.

Where are your skates made?

Our skates are made with a reputable roller skate manufacturer in China. The factory we work with is ethical and child labour free.  Manufacturing overseas allows us to deliver a high quality and affordable skate, while also giving back to roller skating, and the wider community. While we would love to make skates in Australia, there are no roller skating manufacturers currently based in Australia, and we haven't yet found an affordable way to do this. 

Do you recommend your skates for beginners?

Yes, for sure. Our skates are perfect for beginners. They are affordable, but high quality, and are built to last much longer than a lot of the cheaper skates on the market. Skaters at any level can use these skates.

Are the skates made for skating inside or outside?

Both! They come with a 82a wheel so they can be comfortably worn inside and outside and are made from suede for maximum durability. If you're used to skating in the skatepark you might like to switch to a harder wheel (something like a 95a+). 

Are your skates comfortable?

Yes! We have worked hard to design a supportive yet comfortable skate. One skater told us that the padded lining is like stepping into a cloud. While we have no evidence of what that would actually feel like, we do agree that they're super comfy. 

Do you have a vegan skate?

Not at the moment. This is something we are working on! Stay tuned!

Do you ship internationally?

At the moment we ship to Australia, New Zealand, parts of Asia, UK, and Europe . We don't ship to the USA/Canada at the moment. If you live in a different country and would like to buy our skates, contact us and we will let you know if this is possible.

Should I get Discoblox on my skates?

If you plan to skate in the skatepark, you might like to add Discoblox to your skates. They are a great accessory to help you drop in, stall and slide more easily. If you add Discoblox to your order, we will fit them to your skates before we ship them, so they will come ready to skate right out of the box. 

What is the Chuffed Crew Collection?

The Crew Collection is a series of roller skates inspired by our crew skaters. Each crew member will have input into the colour and design of their skate so that it will be a reflection of their unique personality and style. A royalty from each pair of Crew Collection skates sold will go to the skater, and a portion of sales will also go to a not-for-profit organisation of the skater’s choice.

Still have questions?

Check out our Instagram or email us at chuffedskates@gmail.com